Do you offer free shipping?

At Heather's Wardrobe we offer free shipping on selected items with UPS. Most orders arrive within 3–7 business days. You'll receive a secured tracking link as soon as your order leaves our warehouse.

Can I return items if I don't like them?

If something isn't quite right, our team is here to help. You may return your order within 30 days in accordance with our return policy, and we'll assist you in finding the best solution.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this to track your package directly through our carrier's website or on our track your order page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay ensuring a simple, fast, and secure checkout experience. All transactions are secured with SSL encryption.

Will I receive a confirmation email after ordering?

Yes! You'll receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking details once your item is on its way. If you don’t see it, feel free to contact us at info@heatherswardrobe.com, and our customer service team will be happy to help.

What if the item doesn't look the same in person?

We want you to love what you ordered. We photograph our pieces to reflect their true color, fit, and texture as accurately as possible. If your item looks different from what you expected, simply reach out to our support team within 30 days and we'll arrange a return or exchange.

Who can I contact if I need help after ordering?

You'll always be able to reach a real person. Our customer support team is available to assist you before and after your purchase, and every message is personally handled. Go to the contact page on our website and we'll help you as soon as possible!