Return & Refund Policy
Heather’s Wardrobe
Order Agreement
By placing an order with Heather’s Wardrobe, you confirm that you:
- Agree to this Return & Refund Policy
- Accept our shipping, handling, and return conditions
- Understand that this policy forms part of the purchase agreement
This policy may be used as evidence in payment disputes or chargebacks.
Returns
You may request a return within 30 days of delivery.
Conditions:
- Items must be unused, unworn, and unwashed
- Must be in original condition and packaging
- Must be free of stains, odors, damage, or signs of wear
We reserve the right to reject returns that do not meet these conditions.
Ordering Multiple Sizes of the Same Item
Ordering multiple sizes or colours of the same item with the intention of trying them on and returning the ones that do not fit is not covered by this policy.
Each item is produced and shipped individually from our fulfillment centers, so orders of this kind carry costs that cannot be recovered once the items have been dispatched.
- Return requests made on this basis may be refused
- Where a return is approved as a goodwill exception, a restocking and handling fee may be deducted from the refund
If you are unsure about your size, please contact us at info@heatherswardrobe.com before ordering. We are happy to advise you on the right fit, and we do this every day.
Return Costs
- Return shipping is the responsibility of the customer
- Original shipping costs are non-refundable
- We do not provide prepaid return labels
Return Process
To request a return:
- Email info@heatherswardrobe.com within 30 days of delivery
- Provide:
- Order number
- Reason for return
- Photos (required for damaged or incorrect items)
- Wait for written return authorization before shipping
Important:
- Returns sent without approval may be refused
- A trackable shipping method is strongly recommended
- The customer is responsible for the return until it is received
Damaged or Incorrect Items
Report any damaged, defective, or incorrect items within 48 hours of delivery.
Include:
- Order details
- Photo or video evidence
If the issue is verified:
- A replacement or refund will be provided
- In some cases, a return may not be required
Refunds
- Refunds are processed within 7 business days after approval
- Issued to the original payment method
We may delay refunds until:
- The returned item is received, or
- Proof of return shipment is provided
Lost or Delivered Packages
If tracking shows not delivered, we will investigate with the carrier.
If confirmed lost:
- A replacement or refund will be issued
If tracking shows delivered:
- The order is considered fulfilled
- Customers should contact the carrier for further assistance
Refused, Unclaimed, or Incorrect Address
If a package is:
- Refused
- Unclaimed
- Returned due to an incorrect or incomplete address
We may deduct a return shipping and handling fee from the refund.
Cancellations
- Orders cannot be canceled once shipped
- To cancel an order before shipment, contact us immediately
If the order has already shipped, the return process applies.
Chargebacks & Payment Disputes
Before initiating a chargeback, you agree to contact us so we can attempt to resolve the issue.
In the event of a dispute, we may provide:
- Order confirmation
- Billing and shipping details
- IP address and transaction data
- Shipping and tracking confirmation
- Delivery confirmation
- Customer communication
- This policy as accepted at checkout
Unjustified chargebacks may result in:
- Account restrictions
- Refusal of future orders
Fulfillment & Returns
- Orders may be shipped from domestic or international fulfillment centers
- Approved returns must be sent to the return address provided after authorization
Customers are responsible for:
- Return shipping costs
- Any applicable handling or customs fees
Contact
If you have any questions, please contact us:
Email: info@heatherswardrobe.com
